Lack of response to and resolution of an InvoiceSherpa help ticket
M
Miriam
started a topic
about 2 years ago
Hi - I have a problem! I have a help ticket in this system for a bounced Propay / InvoiceSherpa auto payment that bounced a full month ago.
I finally got the answer that this was an InvoiceSherpa software issue (the software dropped a digit off of the memorized bank account number that my client entered.)
I've been charged the bounced payment fees, still can't find a decent account of this issue in my InvoiceSherpa account, and I need the fees reversed.
I haven't received a response on this issue from InvoiceSherpa. Propay has clarified what happened, but it has now been a month, that client will have to make up their payments, and I need to hear back from someone from InvoiceSherpa, please!!!
Miriam
Hi - I have a problem! I have a help ticket in this system for a bounced Propay / InvoiceSherpa auto payment that bounced a full month ago.
I finally got the answer that this was an InvoiceSherpa software issue (the software dropped a digit off of the memorized bank account number that my client entered.)
I've been charged the bounced payment fees, still can't find a decent account of this issue in my InvoiceSherpa account, and I need the fees reversed.
I haven't received a response on this issue from InvoiceSherpa. Propay has clarified what happened, but it has now been a month, that client will have to make up their payments, and I need to hear back from someone from InvoiceSherpa, please!!!
Thank you,