You may want to pause automatic reminders for a customer if you'd made special payment arrangements. You can do that directly from the Dashboard.

To pause reminders, complete the following steps:

  1. Find the invoice for which you want to pause or unpause reminders on the Open Invoices list.
  2. Select the Choose Action drop down list next to that invoice.
  3. Select Pause Reminders.
  1. The invoice turns yellow in the Open Invoices list as an indication that the reminders are paused.

To resume reminders, select Un-Pause Reminders for Invoice from the Choose Action drop down list.