You may want to pause automatic reminders for a customer if you'd made special payment arrangements. You can do that directly from the Dashboard.
To pause reminders, complete the following steps:
- Find the invoice for which you want to pause or unpause reminders on the Open Invoices list.
- Select the Choose Action drop down list next to that invoice.
- Select Pause Reminders.
- The invoice turns yellow in the Open Invoices list as an indication that the reminders are paused.
To resume reminders, select Un-Pause Reminders for Invoice from the Choose Action drop down list.