Emails from InvoiceSherpa can be sent from your domain so that it looks like the invoices are coming from your company. However, this requires a bit of validation to make it work. You'll need to change the DNS information on your domain host, which may vary slightly from the instructions shown here. But the general process will be the same, including setting the Reminder Reply-To Address, Adding an SPF record on your Domain Settings, and Validating the Domain.


To set the Reply-to Reminder Address, complete the following steps:

  1. Select the Settings tab from the left navigation area.

  2. Select the Accounting Integration tab at the top.

  1. Enter the Reminder Reply-To Address to indicate the email account where you want to receive replies to any reminders that are sent to your customers. This address should include your actual domain name (i.e., accounting@yourdomainhere.com).

  2. Check the Send email from my domain check box.

  3. Select Save Changes at the bottom of the Accounting Integration settings screen.


Before you can test the domain or successfully send reminders from your domain, you need to add a DKIM record to your domain. The DKIM record tells the email service that InvoiceSherpa has permission to send email on your behalf. The receiving customer email account also uses the DKIM record to verify the origin of the email. 


To add the DKIM record, complete the following steps:

  1. Log directly into the settings for your domain (i.e., on GoDaddy).

  2. Open the DNS Zone File.

  1. In the TXT record section, create a new record.

  2. Enter the host as scph0717._domainkey.yourdomainhere.com where “yourdomainhere.com” is replaced by your actual domain name.

  3. For the TXT Value you will want to enter the following string:
    v=DKIM1; k=rsa; h=sha256; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQC9YPSaYTjNhlhikWb29yQmKJT9Hul2F4cFDKbJK9zfyyBhW1Rs0XHfz8hXpFaw5R9HlqSD736rhzB0dkFKP/Gask4uR86o1HihPSkJ+/AOlFK/CBOK6IFh19brPZr8ARdfkfUxU0ch/toSrFUUsLgctmkXgQV0KjOYcO8Cj4PnrQIDAQAB

  4. Select Save.

The change at the domain level takes some time - from a few minutes to up to an hour, depending on the host traffic.


Now you are ready to test the domain.


To test the domain, complete the following steps:

  1. Select the Settings tab from the left navigation area.

  2. Select the Accounting Integration tab at the top.

  3. Select Validate Domain


InvoiceSherpa displays a message confirming that the domain has been validated. Then the system will automatically begin using your domain when sending reminders.


The following video walks you through the process of setting your Reminder Reply-to Address and validating your domain.